Support Center

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Get expert assistance with MyCustodyCoach and navigate your custody journey with confidence.

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FAQ

How can MyCustodyCoach help me respond to my ex's accusations?

Upload court documents, text messages, or emails and get professional, fact-based responses. Our AI helps you stay calm, factual, and focused on your child's best interests while addressing false claims appropriately.

My ex is threatening to take me back to court. What should I do?

Document everything immediately. Upload any threatening messages or communications to MyCustodyCoach for guidance on how to respond professionally. We'll help you prepare factual responses and suggest what evidence to gather.

Can I use MyCustodyCoach for mediation preparation?

Absolutely! Upload mediation documents, custody agreements, or communication logs. Get help crafting professional talking points, understanding your rights, and preparing calm, child-focused responses for mediation sessions.

Is my personal information and case details secure?

Yes, we use enterprise-grade security measures. Your sensitive family information, court documents, and communications are never shared, sold, or accessed by anyone except you. All data is encrypted and stored securely.

My ex is withholding our child during my parenting time. How can this help?

Document each incident in the Parenting Time log with dates, times, and details. Upload any texts or emails related to the withholding. Get guidance on proper responses that protect your rights while keeping your child's welfare first.

What if I'm dealing with a high-conflict co-parent?

Upload their hostile communications and get help crafting responses that don't escalate conflict. Learn professional communication strategies, boundary-setting language, and how to document concerning behavior for court if needed.

Can this help me modify my custody arrangement?

Yes! Upload your current custody order and describe changes in circumstances. Get guidance on documenting evidence for modification requests, understanding legal standards, and presenting your case professionally to the court.

What file types can I upload for analysis?

PDF court documents, DOCX files, TXT messages, and images (like screenshots of texts) up to 50MB each. Our AI extracts text and analyzes content to provide personalized guidance for your specific situation.

How accurate and reliable are the AI responses?

Our AI is trained on family law best practices and focuses on child-centered responses. While highly accurate for guidance and communication strategies, this is NOT legal advice. Always consult your attorney for legal decisions.

Can I cancel my subscription anytime?

Yes, cancel anytime from your Settings page with no penalties or fees. Your access continues until your current billing period ends. All data is automatically deleted 30 days after cancellation, or you can delete it immediately in Settings.

📞Contact & Emergency

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Email Support

support@mycustodycoach.com

🚨 Emergency Situations

If you or your child are in immediate danger, contact emergency services.

Emergency: 911
Domestic Violence: 1-800-799-7233
Child Abuse: 1-800-422-4453